Manage Your Account
How to change and confirm my email address
To change your email address:
How to change password
You can change your password at any time by following the steps below:
How do I Reset my Password?
If you forgot your Short.io password — no worries!
How can I Change my Username?
To change your username:
How to upload, delete or change avatar
To upload an avatar
How to add a credit card or payment method
To add a new credit card number or a payment method:
How to delete or change payment method
To remove a credit card or payment method
How to add/edit my billing information
You can add or edit your billing information to receive invoices with your company name and address as follows:
How to add / change billing email address (via support)
If you want to add or change your billing address, please send a request to the Short.io support team.
Where can I find my invoices?
You can access the specifics of your Short.io invoices and download the documents in PDF format by following these steps.
How do I apply coupon for discount
To apply your coupon:
How to set a default rule for slug generation
You can set a default rule for slug generation. The options from which to choose include:
How to set a default rule for redirection
You can set the default rule for redirection for all your domains. The available choices consist of:
How to set a default cloaking for all links
You can set a default cloacking for all the links you shorten as follows:
How to change a team owner
At times, it may be necessary to assign the team ownership to a user who has a suitable pricing plan or simply to another member of the team.
What Timezone Does Short.io Use?
Short.io uses a local time zone set on your PC. However, here are some essential features that you might miss out.
How to check the number of created short links and domains
Each pricing plan has limits for the number of created links and domains:
How to cancel a Short.io trial / subscription?
You can cancel you current Short.io trial or subscription at any time by downgrading to the Free plan.
How to delete/deactivate my account
You can delete/deactivate your Short.io account at any time. Your personal information, domains and links will be permanently removed.