📄️ How can I Change my Username?
To change your username:
📄️ How do I apply coupon for discount
To apply your coupon:
📄️ How do I Reset my Password?
If you forgot your Short.io password — no worries!
📄️ How to add a credit card or payment method
To add a new credit card number or a payment method:
📄️ How to add / change billing email address (via support)
If you want to add or change your billing address, please send a request to the Short.io support team.
📄️ How to add/edit my billing information
You can add or edit your billing information to receive invoices with your company name and address as follows:
📄️ How to cancel a Short.io trial / subscription?
You can cancel you current Short.io trial or subscription at any time by downgrading to the Free plan.
📄️ How to change a team owner
At times, it may be necessary to assign the team ownership to a user who has a suitable pricing plan or simply to another member of the team.
📄️ How to change and confirm my email address
To change your email address:
📄️ How to change password
You can change your password at any time by following the steps below:
📄️ How to check the number of created short links and domains
Each pricing plan has limits for the number of created links and domains:
📄️ How to delete or change payment method
To remove a credit card or payment method
📄️ How to delete/deactivate my account
You can delete/deactivate your Short.io account at any time. Your personal information, domains and links will be permanently removed.
📄️ How to set a default cloaking for all links
You can set a default cloacking for all the links you shorten as follows:
📄️ How to set a default rule for redirection
You can set the default rule for redirection for all your domains. The available choices consist of:
📄️ How to set a default rule for slug generation
You can set a default rule for slug generation. The options from which to choose include:
📄️ How to upload, delete or change avatar
To upload an avatar
📄️ What Timezone Does Short.io Use?
Short.io uses a local time zone set on your PC. However, here are some essential features that you might miss out.
📄️ Where can I find my invoices?
You can access the specifics of your Short.io invoices and download the documents in PDF format by following these steps.