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Common issues when configuring a domain

Domain configuration can be more complex than it initially appears, and even small overlooked settings may prevent successful activation. We understand the process can be challenging, so we will walk through some common mistakes that can affect domain setup and activation.

FAQ: After registering a domain, it is still inactive in Short.io. Why?​

There are several possible reasons:

  1. The most common cause - everything is configured correctly, however, due to caching, DNS zones have not yet been updated. Upgrading DNS zones usually takes 2–24 hours

  2. DNS servers were not specified for the domain and they were not updated

  3. DNS servers were specified correctly. However, certain records and host entries require modification

  4. DNS servers were specified correctly. However, some extra records were not deleted

Key steps in domain configuration​

Here is a checklist to help you quickly identify any issues. Since domain and subdomain configurations differ slightly, the steps are outlined separately for each.

Domain configuration​

Please, verify that the following steps are completed:

  1. Register a domain with a registrar.git

  2. Delete the extra A, AAAA, CNAME records.

  3. Create an A record with the following details:

    • Host: @

    • Type: A

    • Data: 207.174.61.1

  4. Verify that domain forwarding is disabled (for example, in Namecheap or GoDaddy).

Important note

Some domain registrars do not allow specifying @ host. If this is the case with your registrar, leave the field blank.

Subdomain configuration​

Please, verify that the following steps are completed:

  1. Sign in to your domain registrar and open the DNS settings of your domain.

  2. Add the Short.io details:

    • A-record – the name of your subdomain

    • Value - 207.174.61.1

  3. Verify that domain forwarding is disabled (for example, in Namecheap or GoDaddy).

Activation time: How long does it take to activate a domain?​

Domain activation may complete within a few seconds, but in some cases it can take up to 24 hours.

Important note

If the domain/subdomain is still Inactive then wait for a few hours and click on Refresh to check if the status has changed.

You will receive an email from the Short.io team informing you that the domain/subdomain is now configured.

Feel free to shorten your links and enjoy Short.io.